Booking Conditions
When making your booking with ourselves Blue Sea Holidays will arrange for you to enter into a legal contract with the Principal(s) that will otherwise be known as your tour operator or airline. For all bookings Blue Sea Holidays will act as the agent for the Principal who arranges your travel services. As an agent Blue Sea Holidays accepts no responsibility for the acts or omissions of the Principal or for the services provided by the Principal. The Terms & Conditions of the Principal will apply to your booking and Blue Sea Holidays advises you to read these carefully as they do contain important information about your booking.
Booking details
When a booking is made all details will be made available to you on screen and via an email. If your booking is made via phone details will be sent by email only (If you wish to have the documents posted a £5 administration fee will be added to your booking).
When a booking is made all details will read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of your email and follow up documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system.
Bluesea Holidays acts at all times as an agent on behalf of the supplier(s) involved with your holiday booking. As an agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s') inability to honour the contract, then Bluesea Holidays will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Bluesea Holidays cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence.
Ultimately, the customer will enter into a trading relationship with Bluesea Holidays, which will be restricted solely to the above mentioned role of the company as an agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.
Many of the flights and flight-inclusive holidays on the website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel service listed on this website. Please ask us to confirm what protection may apply to you booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive and ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL certificate go to: www.atol.org.uk/ATOLCertificate
The standard international practice regarding check-in and check-out times is to let rooms from midday to midday. However times frequently vary depending on establishment. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check in to the accommodation immediately after a night time flight, this would normally count as one night's accommodation, and hence the hotel must be booked from the day before. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
The information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law< br/>
Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other international serious crimes.
If you travel outside the European Union, controls on data protection may not be as strong as the legal requirements in this country. If Blue Sea Holidays cannot pass this information to the relevant suppliers, whether in the E.U. or not, Blue Sea Holidays will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons or authorities.
Payment
You will be required to pay a deposit or make full payment for your booking at the time of booking.. Payment of balance due must be received by Bluesea Holidays no later than 12 weeks prior to travel. If for any reason we do not receive payment, we will then be entitled to cancel your booking without refunding you any monies already paid. Please note that there is a £4 charge for debit cards & a 3% charge for credit cards.
Amendments
We will do our utmost to accommodate your amendment requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking. We will charge a administration fee of £40 per person and any further cost we incur in making this alteration. Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements. If amendments are required within the 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person.
Conduct While Travelling
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other travellers or is threatening or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person. If you are disruptive and this means you are not allowed to board the flight outbound from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. If you are refused carriage because of your disruptive behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of the refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds or compensation will be paid to you. Criminal proceedings may also be instigated.
Cancellations
Any cancellation request must be sent to us in writing and will not take effect until received by us. If you cancel your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation charge stated below.
Insurance
Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, Blue Sea Holidays strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If Blue Sea Holidays have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
Price Policy
The price of your Holiday will be confirmed at the time of making the booking and will be emailed to you. It is your responsibility to check these details carefully and confirm you are happy with them. We will also send you a booking summary confirming your payment details and will contact you if there are any discrepancies in the pricing.
Delivery of documents
All documents (eg. invoices/tickets/Insurance policies etc) will be emailed to you. If you wish to have the documents posted a £5 administration fee will be added to your booking. Once documents leave our offices Blue Sea Holidays will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
Passports, visas and health
All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport. Any children under 16 who are not included on a valid 10 year passport will need to hold their own passport when travelling abroad. Blue Sea Holidays will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.
It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to the following;
a) Criminal Offences (USA Visitors - Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking)
b) previous deportations from the country/countries that you are visiting
It is a condition of booking that you take out adequate insurance either by taking out our special holiday insurance or by arranging another policy that offers the same or greater protection.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither Blue Sea Holidays nor the Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.
Who can buy holidays from us?
For the majority of our holidays we can only accept bookings from UK residents aged 18 years or over and there must be at least one adult (18 years or over) travelling on any one booking. Some tour operators do allow 17 year olds to travel but they will need a letter of consent from a parent / guardian.
Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Complaints
If you have a problem during your holiday, please inform the relevant supplier (eg. Hotel) and resort representative immediately who will endeavour to put things right. If the local office or agent is unavailable or does not rectify the situation, please contact us on 0844 987 7700 to give us the opportunity to resolve the situation. Please write , within 28 days of your return home, to our Customer Services Department, P.O. Box 991, Loughborough, LE11 9GQ giving your original booking reference number and all other relevant information.
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract, which cannot be amicably settled involving us or another ABTA member can be referred to the arbitration scheme arranged by ABTA, see
www.abta.com
Force Majeure
Blue Sea Holidays accept no responsibility for and shall not be liable in respect of loss or damage or changes or cancellation caused by "force majeure" events i.e. circumstances outside our control, including but not limited by war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions.
Blue Sea Holidays is a trading name of Broadway Travel Group (Wimbledon) Ltd, Unit 1, Finway, Dallow Road, Luton, LU1 1WE (Company no. 5642720).
Service Charges
In certain circumstances we apply a service charge for the services we provide
Service | Charge |
| Amendment | Principal's charge + £40pp |
| Cancellation | Principal's charge + £100pp |
| Credit Card Charge | 3% |
| Debit Card Charge | £4 |
| Pre-booking airline seats/adding luggage/in-flight meals etc. after confirmed booking | Principal's charge + £10pp |
| Tickets despatched by post | £5 |
