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Frequently Asked Questions

When can I expect my travel documents?

You will receive your confirmation invoice within 2-3 working days of booking. Please read and check these carefully and notify us immediately if there are any errors. Any excursion or tour vouchers will be sent to you approximately 7 days prior to departure.  

What if I don't receive my travel documents or would like another copy?

To protect you from junk mail, most email providers offer a facility to filter unwanted and junk mail, so it is possible the email from us has been filtered by this facility. We would advise that you change your filter settings to ensure that any emails from Blue Sea Holidays are not blocked. If you need to obtain a copy of your travel documentation please contact the administration department on 0207 186 7777 or via email to admin@blueseaholidays.co.uk.

What if the details on my documents are incorrect?

If any of the details on your tickets are incorrect you should contact us immediately on 0207 186 7777

How can I correct a misspelt name?

It is vital that all the passenger names match those on their passports. If you have noticed that there is an error, then please contact us immediately on 020 7186 7777. 

What documentation do I need to take on holiday?

We advise that you take your hotel voucher/s and boarding passes with you. If you have added any extras to your holiday such as transfers, car parking, travel insurance, airport lounges, excursions or car hire, you will also need to take these vouchers with you and present to the relevant supplier.

Why does the hotel voucher only show my name and not the other passengers?

The hotel only requires the lead passenger name to make the reservation. Your hotel voucher will show the number of confirmed passengers, your arrival date and all other essential details. All the other passenger names should be detailed on your booking confirmation and need to be checked for accuracy.

How can I add special requests to my booking?

If you would like to add a special request then please contact the administration department via email to admin@blueseaholidays.co.uk.

Can I add extras to my booking (e.g.: transfers, insurance, attraction tickets, parking or lounge)?

If you would like to add any extras to your holiday such as transfers, attraction tickets, car hire, airport parking or an airport lounge, you can contact one of our team on 020 7186 7777 and select option 2 or alternatively you can take a look for yourself by clicking here.

For a travel insurance quote by one of the nation's top providers you can  click here


This insurance is provided by First Travel Insurance which is a trading name of Rush Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority
(Firm Reference Number 714385) and which is permitted to arrange general insurance contracts.

 

Can I add extras to my flight booking (in-flight meals, pre-booked seats, baggage)?

If you wish to add any in-flight extras please contact the administration department via email admin@blueseaholidays.co.uk. Alternatively, you can also do this directly with the airline you are travelling with.

What if I require assistance at the airport?

If you require any special assistance at the airport or boarding the plane then please contact our administration department either via email at admin@blueseaholidays.co.uk or phone us on 020 7186 7777 and select option 2. Please advise the agent at the time of booking of any special requirements as speciality rooms and transfers may be required. 

I want to make a payment to my outstanding holiday balance

If you do not have an auto-debit agreement already in place then you can pay a balance by either contacting the agent you booked with via their direct number or by phoning admin on 020 7186 7777 and selecting option 2.

Can I change my payment details or due dates?

To see if you can change any of your payment options or due dates, please contact the administration department on 020 7186 7777.

How can I check what payments I have made?

after each payment is received you should receive a receipt via email to the address of the lead passenger. If for any reason you do not receive a receipt or cannot access them then you can ask one of our admin team to re-send by ringing us on 020 7186 7777 and selecting option 2. 

How do I cancel or change my holiday?

Due to security, all cancellation or amendment requests must be from the lead passenger only. We can look into making changes to your holiday including amending the dates, hotels or passenger names over the phone if you contact the admin department on 020 7186 7777 and selecting option 2. If you would like to cancel your booking or any aspect of your holiday, a request must be made in writing and sent to admin@blueseaholidays.co.uk. Please include all the information necessary to identify your booking/s such as your BSH booking reference and your contact information.

Can I change my destination?

It may be possible to amend the destination of your holiday, for more information please contact our administration department either via e-mail on admin@blueseaholidays.co.uk or over the phone on 020 7186 7777 and select option 2. (for security reasons any amendments to the booking must be made by the lead passenger)

Can I change the travel dates and/or departure airport?

It may be possible to amend the dates or the departure airport of your holiday, for more information please contact our administration department either via e-mail on admin@blueseaholidays.co.uk or over the phone on 020 7186 7777 and select option 2. (For security reasons any amendments to the booking must be made by the lead passenger)

Can I change my hotel after its been booked?

In certain circumstances, it may be possible to change your hotel or make amendments to your existing hotel booking prior to departure. We will not be able to make any amendments if you have booked a non-refundable room. For more information or to get a quote to change your accommodation please contact our administration department on 020 7186 7777 or via email at admin@blueseaholidays.co.uk. (For security reasons any amendments to the booking must be made by the lead passenger)

Can I change my board basis or room type?

Please contact one of our administration assistants to upgrade or amend your board basis or room type on either 020 7186 7777 and selecting option 2 or sending an email at admin@blueseaholidays.co.uk. please note that amendment fees may apply. (For security reasons any amendments to the booking must be made by the lead passenger)

Can I change the names of the people travelling?

If you wish to change the name of one of the passengers travelling on your booking then please get in contact with the admin department either via email at admin@blueseaholidays.co.uk or ring them on 020 7186 7777 and select option 2. Please note that amendment fees may apply and that for security reasons all amendments must be made by the lead passenger.

Can I cancel my hold baggage, in-flight seats, meals and sports equipment?

No, unfortunately, any extras added to your flight are non-refundable.

Should I confirm my flight times before travel?

Flight times should be confirmed directly with the airline you are travelling on between 24-48 hours prior to departure from the UK and also whilst in resort for your return journey home.

Do I need to re-confirm my return transfer?

Yes, please refer to your transfer voucher and read all the departure instructions. You will need to call the local office to re-confirm your departure time 24-48 hours before your return flight home. Failure to do this could result in your transfer not collecting you.

Check-in online (Ryanair)

If you have paid for an allocated seat from the Ryanair website, then online check-in will open 60 days before departure. If you have not paid for an allocated seat, online check-in is open between 4 days and 2 hours before departure. You will be randomly allocated a seat free of charge. Please go to Ryanair’s website and select check-in from the menu options at the top. Enter the email address sales@blueseaholidays.co.uk and your Ryanair reference number which can be located on the flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges. Alternatively, you can use the Ryanair check-in app if you have a smartphone.

What happens if I don’t check-in online with Ryanair?

If you do not have your boarding passes with you at the time of check-in, you will be charged £60.00 per person for these to be re-issued at the airport. The charge is per flight so the cost for the outbound and inbound flight would be £120.00 per person. You can avoid this by checking in online and taking your boarding passes with you. Alternatively, you can use the Ryanair check-in app if you have a smart phone. Please note that these prices are a guide only and are subject to change.

Check in online (Easyjet)

Online check-in opens 30 days before your departure. To check-in online, please go to Easyjet's website and click the check-in online button at the top of the homepage. Enter the lead passenger's surname, followed by the Easyjet reference number which can be located on the Flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges. Alternatively, you can use the Easyjet check-in app if you have a smartphone.

What happens if I don’t check-in online with Easyjet?

If you do not have your boarding passes with you at the time of check-in, you may be charged for these to be re-issued at the airport. Please avoid this by checking in online and taking your boarding passes with you. Alternatively, you can use the Easyjet check-in app if you have a smart phone.

Check in online (Jet2)

Online check-in opens 28 days before your departure. To check-in online, please go to Jet2’s website and click the check-in online button at the top of the homepage. Enter the lead passenger's surname followed by the Jet2 reference number which can be located on the flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges.

What happens if I don’t check-in online with Jet2?

If you do not have your boarding passes with you at the time of check-in, you will be charged £17.50 per person for these to be re-issued at the airport. The charge is per flight so the cost for the outbound and inbound would be £35.00 per person. You can avoid this by checking in online and taking your boarding passes with you. Please note that these prices are a guide only and are subject to change.

Check-in online (Wizz Air)

Online check-in opens 30 days before departure. To check-in online, please go to Wizz Airs website and click the check-in online button on the right-hand side of the homepage. Enter the lead passenger's surname followed by the Wizz Air reference number which can be located on the flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges. Online check-in is not available for Hurghada, Antalya, Istanbul, Corfu, Majorca and Lisbon and airport check-in will be free of charge.

What happens if I don’t check in with Wizz Air?

If you do not have your boarding passes with you at the time of check-in, you will be charged £22.00 per person for these to be re-issued at the airport. The charge is per flight so the cost for the outbound and inbound would be £44.00 per person. You can avoid this by checking in online and taking your boarding passes with you. Please note that these prices are a guide only and are subject to change.

I need to re-print my boarding cards

If you need to re-print your boarding cards, please log in to the airline's website. We recommend you download the PDF version and save to your computer so you can print at your convenience.

How much hand baggage can I take?

Hand baggage is usually included free of charge, but varies from airline to airline please check your documents for more information. The allowance differs depending on the airline that you are travelling on. We recommend that you check this with your specific airline prior to travel as we cannot be held responsible for any items that exceed the weight/dimension allowance. If you would like to add hold luggage then please contact our admin department either via email at admin@blueseaholidays.co.uk or alternatively you can ring them by dialling 020 7186 7777 and selecting option 2.

How much hold baggage allowance do I have?

If you have booked hold baggage your documentation will advise you of the allowance. If there is no mention of hold baggage, this means that only hand baggage is included. If you would like to add hold luggage then please contact our admin department either via email at admin@blueseaholidays.co.uk or alternatively you can ring them by dialling 020 7186 7777 and selecting option 2.

Do I need to provide additional passenger information (API)?

Most airlines now require to you provide additional passenger information (API) prior to you boarding the plane. Please refer to the important information section in your documentation or check the table below.

Supplier

Website Details 
EasyJet www.easyjet.com  Select online check-in, enter your booking reference number (displayed on your flight voucher) and the lead passenger surname.
Ryanair www.ryanair.com  Select online check-in, enter your booking reference number (displayed on your flight voucher) and the email address sales@blueseaholidays.co.uk 
British Airways www.britishairways.com  Select manage my booking, online check-in, enter your booking reference number (displayed on your flight voucher) and the lead passenger surname.
Jet2 www.jet2.com  Select check-in online, enter your booking reference number (displayed on your flight voucher) and lead passenger surname.
Thomas Cook www.thomascook.com/customer-services/api-airlines/  If your destination requires passport information, enter your booking reference number (displayed on your flight voucher), date of travel and the lead passenger surname.
Tui www.flightextras.tui.co.uk/  Enter your booking reference number (displayed on your e-ticket), date of departure and the lead passenger surname.
What do I need to know about taking an infant on the flight?

For health and safety reasons, an infant must be more than 14 days old to travel on an aircraft. An infant must be accompanied by one adult. If there are two infants travelling, they must be accompanied by at least two adults. Infants up to the age of two years must travel on the accompanying adult's lap with a lap-strap safety belt for take-off and landing and at any time when the seat belt sign is illuminated. If there is an empty seat, the infant may sit in it during the flight.

Do I have to pay to take my pushchair on the flight?

Most carriers allow pushchairs free of charge but please check with your airline before travelling. Most airlines will allow you to take the pushchair right up to the plane door and it will then be stored in the hold. Ask at check-in whether it will be returned to you on the tarmac once you've landed or whether it will be loaded onto the carousel with the other baggage.

Do I get free baggage travelling with an infant?

Some airlines will give you an infant hand baggage allowance, please check with your airline before travelling. You can email our Admin department at admin@blueseaholidays.co.uk and our dedicated team will be happy to help.

Can I carry baby milk or baby food in my hand baggage?

Yes, you can carry liquid baby foods or baby milk that’s either pre-packaged or made up at home. You can also carry foods for special dietary requirements as long as it’s essential for the flight or holiday. Please give any food or baby milk to airport staff when you go through security, as it’ll be screened separately. There are no restrictions on taking powder formula that you need to mix up during your holidays in your hand baggage. This may also be tested at airport security.

What changing facilities do you have for infants on the flight?

There will be a toilet on board each aircraft with a changing table for infants. Please remember to bring your own supply of nappies, bottles and food etc. as these will not available on the aircraft. Some airlines are able to heat infants milk in a pan of hot water during the flight free of charge, although this service is totally at the discretion of the flight crew.

Can I book a separate seat for my baby?

This will depend on the airline you are travelling with. We recommend that you either check with the airline directly or our administration department (admin@blueseaholidays.co.uk). Child car seats can be used on a flight for toddlers or children in accordance with the age, weight and height ranges as recommended by the manufacturer. It is the parents’ responsibility to make sure the seat is suitable for their child. You'll also need to make sure you bring a car safety seat that meets the following criteria: 
- Conforms to British safety standards;
- Has a restraining harness; 
- Can be fixed facing forwards on the seat; 
- Must not be wider than 40cm or 16"; 
- All instruction leaflets should be carried with it 
Carrycots and deluxe child car seats aren't suitable.

Where can I get up to date travel advice?

The Foreign & Commonwealth Office (FCO) issues up-to-date travel advice on destinations, security, local laws, health and safety as well as information on passports and visa requirements. We advise all passengers to check for any travel advice for the destination that they are travelling to. Click here to visit their website. We advise that you check regularly for any updates. You can also follow them on @FCOtravel and facebook.co/FCOtravel.

Where can I get up to date health advice for the country that I am travelling to?

As well as the health information provided on the Foreign Office website, you can visit the Travel Health Pro website for general information, required vaccinations, details for malaria, the Zika virus and other health risks as well as up to date news. Click here to visit their website. We advise that you check regularly for any updates.

Where can I get general travel advice?

Take a look at the handy hints put together by ABTA. This gives you advice on general safety, health, insurance, accommodation, your journey, food and drink and lots of other helpful tips. Click here for more information.

Who do I contact if I have a problem on holiday with my hotel?

If you have a problem with your hotel and have a flight plus holiday (check your ATOL certificate for flight plus protection), you are advised to speak to the hotel themselves in the first instance, as they may be able to solve any issues that you have whilst you are there. Alternatively, you will need to speak to the accommodation supplier whose emergency number/s are displayed at the bottom of your hotel voucher.

You will also need to report your complaint to our administration department by dialling 020 7186 7777 and selecting option 2.

If you have a problem with your hotel and have a package holiday (check your ATOL certificate for package protection), you need to ensure that you speak with your in-resort representative. Please speak to reception and check the notice boards around the hotel as they will often display your reps visiting times and contact details.

You will also need to speak with one of our dedicated administration assistants on 020 7186 7777 as soon as possible to report your complaint.

Who do I contact if I need to come home early from holiday?

If you need to return early from your holiday, we can try to assist you with either amending your existing fight or booking you a new flight home. Please contact us immediately on 020 7186 7777 and select option 2 

I had a great holiday and would like to send you feedback

We appreciate hearing both positive and negative feedback as it helps us improve the overall holiday experience for all of our customers. Please feel free lets us know about your experience with us on Trustpilot or Facebook.

I am thinking about or would like to book my next holiday?

Great – we would love to help you find your next perfect holiday! Call our Sales team on 020 3474 3075  and we can help you at whatever stage you are at. Whether you are just dreaming about your next trip and don’t know where to go or you have already made up your mind, just give us a call.

I have returned from my holiday and need to file a complaint?

We hope that you don’t need to complain about your holiday but if you do, please send us the details of your complaint to customerservices@blueseaholidays.co.uk we will investigate your feedback and respond accordingly. We will endeavour to acknowledge your letter of complaint within 14 days and then send a response within 28 days. If we require additional time due to having to carry out further investigation, we will inform you of this.

My baggage was lost/damaged

You need to report any lost or damaged baggage before you leave the airport terminal building. You will be required to compete a PIR (property irregularity report) which you will need to keep for any insurance claim.