Frequently Asked Questions
You will receive your confirmation invoice within 2-3 working days of booking. Please read and check these carefully and notify us immediately if there are any errors. Any excursion or tour vouchers will be sent to you approximately 7 days prior to departure.
To protect you from junk mail, most email providers offer a facility to filter unwanted and junk mail, so it is possible the email from us has been filtered by this facility. We would advise that you change your filter settings to ensure that any emails from Blue Sea Holidays are not blocked. If you need to obtain a copy of your travel documentation please contact the administration department on 0207 186 7777 or via email to firstname.lastname@example.org.
If any of the details on your tickets are incorrect you should contact us immediately on 0207 186 7777
It is vital that all the passenger names match those on their passports. If you have noticed that there is an error, then please contact us immediately on 020 7186 7777.
We advise that you take your hotel voucher/s and boarding passes with you. If you have added any extras to your holiday such as transfers, car parking, travel insurance, airport lounges, excursions or car hire, you will also need to take these vouchers with you and present to the relevant supplier.
The hotel only requires the lead passenger name to make the reservation. Your hotel voucher will show the number of confirmed passengers, your arrival date and all other essential details. All the other passenger names should be detailed on your booking confirmation and need to be checked for accuracy.
If you would like to add a special request then please contact the administration department via email to email@example.com.
If you would like to add any extras to your holiday such as transfers, attraction tickets, car hire, airport parking or an airport lounge, you can contact one of our team on 020 7186 7777 and select option 2 or alternatively you can take a look for yourself by clicking here.
For a travel insurance quote by one of the nation's top providers you can click here
If you wish to add any in-flight extras please contact the administration department via email firstname.lastname@example.org. Alternatively, you can also do this directly with the airline you are travelling with.
If you require any special assistance at the airport or boarding the plane then please contact our administration department either via email at email@example.com or phone us on 020 7186 7777 and select option 2. Please advise the agent at the time of booking of any special requirements as speciality rooms and transfers may be required.
If you do not have an auto-debit agreement already in place then you can pay a balance by either contacting the agent you booked with via their direct number or by phoning admin on 020 7186 7777 and selecting option 2.
To see if you can change any of your payment options or due dates, please contact the administration department on 020 7186 7777.
after each payment is received you should receive a receipt via email to the address of the lead passenger. If for any reason you do not receive a receipt or cannot access them then you can ask one of our admin team to re-send by ringing us on 020 7186 7777 and selecting option 2.
Due to security, all cancellation or amendment requests must be from the lead passenger only. We can look into making changes to your holiday including amending the dates, hotels or passenger names over the phone if you contact the admin department on 020 7186 7777 and selecting option 2. If you would like to cancel your booking or any aspect of your holiday, a request must be made in writing and sent to firstname.lastname@example.org. Please include all the information necessary to identify your booking/s such as your BSH booking reference and your contact information.
It may be possible to amend the destination of your holiday, for more information please contact our administration department either via e-mail on email@example.com or over the phone on 020 7186 7777 and select option 2. (for security reasons any amendments to the booking must be made by the lead passenger)
It may be possible to amend the dates or the departure airport of your holiday, for more information please contact our administration department either via e-mail on firstname.lastname@example.org or over the phone on 020 7186 7777 and select option 2. (For security reasons any amendments to the booking must be made by the lead passenger)
In certain circumstances, it may be possible to change your hotel or make amendments to your existing hotel booking prior to departure. We will not be able to make any amendments if you have booked a non-refundable room. For more information or to get a quote to change your accommodation please contact our administration department on 020 7186 7777 or via email at email@example.com. (For security reasons any amendments to the booking must be made by the lead passenger)
Please contact one of our administration assistants to upgrade or amend your board basis or room type on either 020 7186 7777 and selecting option 2 or sending an email at firstname.lastname@example.org. please note that amendment fees may apply. (For security reasons any amendments to the booking must be made by the lead passenger)
If you wish to change the name of one of the passengers travelling on your booking then please get in contact with the admin department either via email at email@example.com or ring them on 020 7186 7777 and select option 2. Please note that amendment fees may apply and that for security reasons all amendments must be made by the lead passenger.
No, unfortunately, any extras added to your flight are non-refundable.
Flight times should be confirmed directly with the airline you are travelling on between 24-48 hours prior to departure from the UK and also whilst in resort for your return journey home.
Yes, please refer to your transfer voucher and read all the departure instructions. You will need to call the local office to re-confirm your departure time 24-48 hours before your return flight home. Failure to do this could result in your transfer not collecting you.
If you have paid for an allocated seat from the Ryanair website, then online check-in will open 60 days before departure. If you have not paid for an allocated seat, online check-in is open between 4 days and 2 hours before departure. You will be randomly allocated a seat free of charge. Please go to Ryanair’s website and select check-in from the menu options at the top. Enter the email address firstname.lastname@example.org and your Ryanair reference number which can be located on the flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges. Alternatively, you can use the Ryanair check-in app if you have a smartphone.
If you do not have your boarding passes with you at the time of check-in, you will be charged £60.00 per person for these to be re-issued at the airport. The charge is per flight so the cost for the outbound and inbound flight would be £120.00 per person. You can avoid this by checking in online and taking your boarding passes with you. Alternatively, you can use the Ryanair check-in app if you have a smart phone. Please note that these prices are a guide only and are subject to change.
Online check-in opens 30 days before your departure. To check-in online, please go to Easyjet's website and click the check-in online button at the top of the homepage. Enter the lead passenger's surname, followed by the Easyjet reference number which can be located on the Flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges. Alternatively, you can use the Easyjet check-in app if you have a smartphone.
If you do not have your boarding passes with you at the time of check-in, you may be charged for these to be re-issued at the airport. Please avoid this by checking in online and taking your boarding passes with you. Alternatively, you can use the Easyjet check-in app if you have a smart phone.
Online check-in opens 28 days before your departure. To check-in online, please go to Jet2’s website and click the check-in online button at the top of the homepage. Enter the lead passenger's surname followed by the Jet2 reference number which can be located on the flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges.
If you do not have your boarding passes with you at the time of check-in, you will be charged £17.50 per person for these to be re-issued at the airport. The charge is per flight so the cost for the outbound and inbound would be £35.00 per person. You can avoid this by checking in online and taking your boarding passes with you. Please note that these prices are a guide only and are subject to change.
Online check-in opens 30 days before departure. To check-in online, please go to Wizz Airs website and click the check-in online button on the right-hand side of the homepage. Enter the lead passenger's surname followed by the Wizz Air reference number which can be located on the flight receipt page of your documents. Ensure you print your boarding passes and take these with you on holiday to avoid any additional charges. Online check-in is not available for Hurghada, Antalya, Istanbul, Corfu, Majorca and Lisbon and airport check-in will be free of charge.
If you do not have your boarding passes with you at the time of check-in, you will be charged £22.00 per person for these to be re-issued at the airport. The charge is per flight so the cost for the outbound and inbound would be £44.00 per person. You can avoid this by checking in online and taking your boarding passes with you. Please note that these prices are a guide only and are subject to change.
If you need to re-print your boarding cards, please log in to the airline's website. We recommend you download the PDF version and save to your computer so you can print at your convenience.
Hand baggage is usually included free of charge, but varies from airline to airline please check your documents for more information. The allowance differs depending on the airline that you are travelling on. We recommend that you check this with your specific airline prior to travel as we cannot be held responsible for any items that exceed the weight/dimension allowance. If you would like to add hold luggage then please contact our admin department either via email at email@example.com or alternatively you can ring them by dialling 020 7186 7777 and selecting option 2.
If you have booked hold baggage your documentation will advise you of the allowance. If there is no mention of hold baggage, this means that only hand baggage is included. If you would like to add hold luggage then please contact our admin department either via email at firstname.lastname@example.org or alternatively you can ring them by dialling 020 7186 7777 and selecting option 2.
Most airlines now require to you provide additional passenger information (API) prior to you boarding the plane. Please refer to the important information section in your documentation or check the table below.
|EasyJet||www.easyjet.com||Select online check-in, enter your booking reference number (displayed on your flight voucher) and the lead passenger surname.|
|Ryanair||www.ryanair.com||Select online check-in, enter your booking reference number (displayed on your flight voucher) and the email address email@example.com|
|British Airways||www.britishairways.com||Select manage my booking, online check-in, enter your booking reference number (displayed on your flight voucher) and the lead passenger surname.|
|Jet2||www.jet2.com||Select check-in online, enter your booking reference number (displayed on your flight voucher) and lead passenger surname.|
|Thomas Cook||www.thomascook.com/customer-services/api-airlines/||If your destination requires passport information, enter your booking reference number (displayed on your flight voucher), date of travel and the lead passenger surname.|
|Tui||www.flightextras.tui.co.uk/||Enter your booking reference number (displayed on your e-ticket), date of departure and the lead passenger surname.|
For health and safety reasons, an infant must be more than 14 days old to travel on an aircraft. An infant must be accompanied by one adult. If there are two infants travelling, they must be accompanied by at least two adults. Infants up to the age of two years must travel on the accompanying adult's lap with a lap-strap safety belt for take-off and landing and at any time when the seat belt sign is illuminated. If there is an empty seat, the infant may sit in it during the flight.
Most carriers allow pushchairs free of charge but please check with your airline before travelling. Most airlines will allow you to take the pushchair right up to the plane door and it will then be stored in the hold. Ask at check-in whether it will be returned to you on the tarmac once you've landed or whether it will be loaded onto the carousel with the other baggage.
Some airlines will give you an infant hand baggage allowance, please check with your airline before travelling. You can email our Admin department at firstname.lastname@example.org and our dedicated team will be happy to help.
Yes, you can carry liquid baby foods or baby milk that’s either pre-packaged or made up at home. You can also carry foods for special dietary requirements as long as it’s essential for the flight or holiday. Please give any food or baby milk to airport staff when you go through security, as it’ll be screened separately. There are no restrictions on taking powder formula that you need to mix up during your holidays in your hand baggage. This may also be tested at airport security.
There will be a toilet on board each aircraft with a changing table for infants. Please remember to bring your own supply of nappies, bottles and food etc. as these will not available on the aircraft. Some airlines are able to heat infants milk in a pan of hot water during the flight free of charge, although this service is totally at the discretion of the flight crew.
This will depend on the airline you are travelling with. We recommend that you either check with the airline directly or our administration department (email@example.com). Child car seats can be used on a flight for toddlers or children in accordance with the age, weight and height ranges as recommended by the manufacturer. It is the parents’ responsibility to make sure the seat is suitable for their child. You'll also need to make sure you bring a car safety seat that meets the following criteria:
- Conforms to British safety standards;
- Has a restraining harness;
- Can be fixed facing forwards on the seat;
- Must not be wider than 40cm or 16";
- All instruction leaflets should be carried with it
Carrycots and deluxe child car seats aren't suitable.
Vaccination Rules Regarding Non-Red List Destinations:
If you are vaccinated, then you must take a Lateral Flow test on or before Day 2 of your arrival home, and there's no need to self-isolate.
If you are not vaccinated, then you must take a Lateral Flow test on or before Day 2 and on or after Day 8 and then quarantine at home or in the place you are staying for 10 days.
Based on the Coronavirus data from each country, destinations will be classed as Red List or Non-Red List, with specific quarantine and testing requirements associated with each category. This information may change frequently and we will endeavour to ensure that the page is kept up-to-date, however, we would always recommend that you check the Foreign, Commonwealth and Development Office website before you travel, as well as the International Air Traffic Association website for specific local guidelines.
Do you need a test on return to the UK?
You do not need to take a test prior to travel, but you must have a Lateral Flow test booked for Day 2 upon your arrival back in to the UK.
Even if I’ve been vaccinated?
Yes, even if you're vaccinated.
What about children?
All children under 11 are exempt from pre-departure testing for arrival into the UK. However, all children over the age of five will be required to take a Lateral Flow test when back home in the UK.
What are the rules for the unvaccinated travelling to Europe?
Expect to be asked to present proof of a negative coronavirus test, issued no more than 72 hours before arrival at an overseas destination. This could be a PCR or rapid test, but rules vary. Some territories may also insist on a further test on arrival. Check the Foreign Office website for the latest advice.
Is there anything else I need to check before I travel?
Check your passport. Dust it off now. In 2020 three million fewer people renewed their passports than in a usual year, and millions more of the documents are said to have now expired. The result is a backlog with ten million people needing to renew their travel document.
The Passport Office has warned that this could mean a processing time of up to ten weeks, instead of the standard three. It has said it will be sending text messages to people whose passports are nearing expiration to let them know to allow more time when they renew. Expiration of travel documents is not a valid reason to secure a refund of holiday costs.
How much does a passport cost?
It costs £75.50 to renew or replace a passport if you apply online. It costs £85 if you fill in a paper form, and it will probably take longer for your passport to be issued.
Do I have to wear a mask on the plane?
Yes. Masks becoming mandatory on flights was a key recommendation by the International Civil Aviation Organisation and the World Health Organisation at the start of the pandemic and any easing of the restrictions will only come once the pandemic is fully under control, senior officials have said. Precedent tells us that new aviation rules, such as the 2006 ban on hand-luggage liquids of more than 100ml, tend to linger.
How does Brexit affect the rules?
The most significant change is that your passport must now have at least six months’ validity for you to enter the bloc. You should also check the expiry date of your European Health Insurance Card. If it is no longer valid you should apply for the new Global Health Insurance Card (Ghic), which will allow access to free or subsidised healthcare in the EU. The card is not valid in Switzerland, Norway, Iceland or Liechtenstein. You can apply for the Ghic on the NHS website. It is free — watch out for bogus websites charging people for the service.
My holiday destination is on the "Red List" what are my options?
If your destination is on the Government “red list” we know this means that you are advised against traveling, therefore we do have options available for you. We understand that many customers will not be able to quarantine in a hotel on their return. Therefore if closer to travel, your destination requires hotel quarantine on return, you can change your booking.
My holiday has been cancelled.
If your booking has already been cancelled and you wish to re-arrange a new travel date, please contact our admin team with your booking reference and they will be able to amend your booking for you. Please be assured that if your booking has been cancelled, the refund credit note that you have been issued is fully financially protected. You will be entitled to a full refund (the amount on your ATOL certificate) if your holiday is cancelled. Please note that if your flights still operate, regardless of FCDO advice, it is unlikely that your airline will approve a refund.
If I cancel my holiday will I be entitled to a full refund?
We currently do and will continue to follow the relevant Foreign & Commonwealth Office advice. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity. We are currently prioritising bookings travelling in the next 48 hours and will contact you with your options. Unless the current Foreign Office advice changes, normal terms and conditions apply, which you would have agreed to at the time of booking. If you decide to cancel, you may be subject to cancellation charges.
I want to cancel my holiday.
Please email us if you wish to cancel your booking. Please be advised that if your booking has not been affected by COVID-19, then our standard Terms & Conditions apply.
I want to change my upcoming booking
If you wish to amend any future travel arrangements, please contact our admin team with details of your booking and we will be able to help you. If any future travel arrangements are not affected by the pandemic and you wish to amend, these will be subject to the standard terms and conditions of your booking.
If I change my booking and the alternative destination has an outbreak, will I be entitled to my money back?
If you make the informed decision to amend your holiday to an alternative destination and your new destination has an outbreak you will not be entitled to your money back. However, if the Foreign & Commonwealth Office advises against travel to your alternative destination and your holiday arrangements are affected, we will get in touch and advise you of your options.
I would like to add extras to my booking
Please email us if you would like to add any extras to your booking, e.g. additional bags, reserve extra legroom seats on flight, airport car parking, airport lounge, insurance, excursions etc.
Do I need to take a test before I travel?
If you are double vaccinated and are travelling from a Non-Red List country then no test is required prior to travel.
What tests do I need when I return from my holiday?
If you are travelling from a Non-Red List country then you must have a Lateral Flow test booked to be taken on Day 2.
When will I receive my test kit?
Randox Health send out kits via next day delivery as long as your order is placed before midday, Monday to Friday. Please order as early as possible to ensure they arrive on time. Each testing kit contains everything you need to complete a test for one person:
✓ Collection tube
✓ Pathoseal bag
✓ Envelope to post the sample back
✓ Labels with your unique reference number
✓ Full instructions on how to complete the test
✓ Instructions on how to return your test
Once you have completed, you will need to drop off the test kit at one of the drop off locations.
When will I receive my test results?
Test results will be with you within 24 hours of Randox Health receiving the test at their lab. Please note that this does not mean you will have the result within 24 hours of posting. You will receive your results via the email you registered your sample with as well as a certificate of your results to use whilst travelling. For any further queries, please visit Randox Health's FAQ's.
How do I contact you regarding my booking?
During this time, we chose to keep our phone lines open so you can speak to a human. However due to the high volume of customers that are impacted, we know our call queues are lengthy, therefore we hope to have the answer to your query below and kindly ask you only to contact us if absolutely necessary.
What happens if my travel plans are affected?
If the Foreign & Commonwealth Office advises against travel to the destination and your holiday arrangements are affected, we will get in touch and advise you on your options.
If I cannot travel due to the Coronavirus outbreak, will I be entitled to compensation?
You won’t be entitled to any compensation, as the reason for not being able to travel is outside of our control.
How do I find current travel advice for the country I am travelling to?
Please ensure you visit Foreign Office website to check for the for the latest advice on your destination before you travel. It is important that you read the information as many countries have entry requirements that you will need to meet to enter the country. There may also be additional conditions in place that you will be expected to comply with, for example COVID-19 testing, other health screening and face covering measures. The Foreign & Commonwealth Office (FCO) issues up-to-date travel advice on destinations, security, local laws, health and safety as well as information on passports and visa requirements. We advise all passengers to regularly check their website for any updates. You can also follow them on @FCOtravel and facebook.co/FCOtravel.
Is there anything I should know before I travel?
The UK Government stipulates that all passengers travelling over the age of 18 must complete a Public Health Locator Form, this will be available to complete 48 hours before returning home. A copy of the form can be obtained from the gov.uk website.
What happens if my travel plans are affected whilst I'm on holiday?
Please email us if you are in resort and need assistance.
My balance is due, should I pay it?
We appreciate that you may be feeling apprehensive about paying your balance. We’d like to reassure you that, should your booking become impacted by any changes in cancellation dates, you will be offered a range of flexible options. These options will include the ability to amend your holiday, or the opportunity to receive a refund. Please be reassured that we would always contact you should your booking become affected.
I have queries about payments I have made.
Please email us if you have any queries about payments that you have made on your booking.
The Foreign & Commonwealth Office (FCO) issues up-to-date travel advice on destinations, security, local laws, health and safety as well as information on passports and visa requirements. We advise all passengers to check for any travel advice for the destination that they are travelling to. Click here to visit their website. We advise that you check regularly for any updates. You can also follow them on @FCOtravel and facebook.co/FCOtravel.
As well as the health information provided on the Foreign Office website, you can visit the Travel Health Pro website for general information, required vaccinations, details for malaria, the Zika virus and other health risks as well as up to date news. Click here to visit their website. We advise that you check regularly for any updates.
Take a look at the handy hints put together by ABTA. This gives you advice on general safety, health, insurance, accommodation, your journey, food and drink and lots of other helpful tips. Click here for more information.
If you’ve booked a holiday or you’re in the middle of organising one, you’re probably wondering what impact Brexit, or a no-deal Brexit will have on your future travel plans. With customers feeling more concerned than ever, we want to make you aware of some of the possible changes, from flights to visas and passports.
To put your mind at ease, we’ve answered some of your burning questions around holidays.
What happens if I am travelling before 29th March 2019?
If you’re travelling pre-Brexit, your holiday will go ahead as normal. With no changes being made until after 29th March 2019, you can rest assured your long-awaited trip is in safe hands.
Will I need a visa to enter Europe?
UK travellers won’t require a visa to enter Europe, but they could be expected to pay a small fee. According to The European Commission, this will cost around €7 and will be similar to the ESTA Visa Waiver, which is required to enter America. It’s important to note that these changes won’t be put into place until 2021.
What happens if I book to travel after 29 March 2019?
Although not certain, there is nothing to say your travel plans after the 29th March 2019 will be affected. However, leaving the EU may mean a separate passport queue for UK citizens.
But it’s not all doom and gloom, Brexit also comes with its positives. The main one being – the return of duty-free allowances, which will result in cheaper spirits and tobacco, in restricted quantities of course.
Will flights still operate?
UK citizens can rest assured that flights will still operate between the UK and EU regardless of the final result. If the UK and EU officials come to some sort of agreement, nothing is set to change until the end of December 2020.
Should I take out travel insurance to cover Brexit?
It is always recommended that you take out adequate insurance when travelling overseas. This is especially important for those with pre-existing medical conditions or those interested in adventurous activities. We also suggest checking your policy to see what is covered as this can vary widely.
According to the latest FCO advice, travellers will need to have six months validity on their passports from the date they return.
We also advise checking when your passport was renewed. Those who renewed their passport early may have additional months on top of the 10 years, however, it has been advised that these ‘extra’ months won’t be allowed within the 6 months validity required. The dates used for the validity will be 10 years from the passport issue dates and not the expiry dates.
If you are worried about your passport validity, we recommend using the government checking service.
European Health Insurance Card and travel insurance
As it stands, UK citizens have benefited from a European Health Insurance Card. This special cover means EU citizens can receive state medical care at a reduced rate, or for free. It is highly likely that EHIC’s will no longer be valid if we leave the EU.
As much as ABTA always advise taking out adequate travel insurance, if the withdrawal goes through, this will be more important than ever. Again, it is always worth checking your policy’s Terms and Conditions to make sure the insurance is right for you.
Drivers don’t currently require an additional license if they want to drive in Europe, but this could all be about to change in the light of a no-deal. It’s likely that UK holidaymakers will need to apply for a International Driving Permit, which will need to be purchased before you travel.
But the good news is – these will be available from the Post Office at small cost of around £6. We also suggest checking the country in which you’re travelling to ensure you have the correct permit.
Green cards for car insurance
Green cards for car insurance are another change we may need to consider if we leave the EU. Carrying a green card means your UK car insurance is valid when driving overseas. For more information on this, we advise speaking to your insurer after the 29th March.
We suspect that travellers may be required to pay a small fee to cover any admin costs, while failure to obtain a card could result in a huge bill, so it’s important to take this into consideration.
More recently, the EU also introduced new data roaming rules which scrapped additional charges when travelling to EU countries. This meant UK holidaymakers could use their phones as normal without worrying about being hit with extortionate bills on their return.
In the likelihood of a no-deal scenario, we anticipate that such perks will no longer apply. If this is the case, some phone providers may continue to offer the same benefits. However, this is something you will need to check with your supplier.
If you have a problem with your hotel and have a flight plus holiday (check your ATOL certificate for flight plus protection), you are advised to speak to the hotel themselves in the first instance, as they may be able to solve any issues that you have whilst you are there. Alternatively, you will need to speak to the accommodation supplier whose emergency number/s are displayed at the bottom of your hotel voucher.
You will also need to report your complaint to our administration department by dialling 020 7186 7777 and selecting option 2.
If you have a problem with your hotel and have a package holiday (check your ATOL certificate for package protection), you need to ensure that you speak with your in-resort representative. Please speak to reception and check the notice boards around the hotel as they will often display your reps visiting times and contact details.
You will also need to speak with one of our dedicated administration assistants on 020 7186 7777 as soon as possible to report your complaint.
If you need to return early from your holiday, we can try to assist you with either amending your existing fight or booking you a new flight home. Please contact us immediately on 020 7186 7777 and select option 2
Great – we would love to help you find your next perfect holiday! Call our Sales team on 020 3474 3075 and we can help you at whatever stage you are at. Whether you are just dreaming about your next trip and don’t know where to go or you have already made up your mind, just give us a call.
We hope that you don’t need to complain about your holiday but if you do, please send us the details of your complaint to firstname.lastname@example.org we will investigate your feedback and respond accordingly. We will endeavour to acknowledge your letter of complaint within 14 days and then send a response within 28 days. If we require additional time due to having to carry out further investigation, we will inform you of this.
You need to report any lost or damaged baggage before you leave the airport terminal building. You will be required to compete a PIR (property irregularity report) which you will need to keep for any insurance claim.