Situated in the middle of downtown Playa del Carmen, The Reef 28 All Inclusive Adults Only has an outdoor swimming pool and a fitness centre. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site.

All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony.

The Hotel provides Free shuttle and access to beach club at sister properties The Reef Playacar & The reef Coco beach. A buffet breakfast can be enjoyed at the property. At the accommodation you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. Kool Beach Club is 300 m from The Reef 28 All Inclusive Adults Only, while Disabled-friendly beach is 1.4 km from the property. The nearest airport is Cozumel International Airport, 20 km from the hotel.